Terms & Conditions
Payment & Pricing |
• All prices are calculate and charged in Singapore Dollards (SGD) |
Order & Enquiries | • Orders can be placed via our online store. • For bulk orders or bespoke orders, kindly contact us via email at info@hydenseed.com |
Refund Policy | • No refunds are offered for non-floral products (ie. vases, accessories). • If you received the wrong item, please contact us immediately and we will work with you on a fair resolution. • If you are unsatisfied with your order for any reason, please contact us immediately and where possible, provide photos. We will work with you on a fair resolution at our discretion. |
Floral Substitution | • In the event of any supply difficulty due to seasonal differences or shipment delays, or if the flowers we received that are needed to create your order do not meet our standards, we may substitute floral choices with an alternate bloom of a similar style or texture, of equivalent (or greater) value and quality. This may be done without prior notice to you, but please trust that we will make every effort to pick the best blooms and understand your preferences before making a replacement. |
Delivery |
Standard Delivery 1. Bouquet - Place your order by 12pm the day before to have your bouquet ready for delivery the next day. 2. Wire Bubble Vase Arrangements - Place your order by 12pm , two (2) days in advance prior to your preferred delivery date. 3. Objects - Place your order by 12pm , two (2) days in advance prior to your preferred delivery date.
• Kindly ensure that the recipient is present at the delivery location and during the delivery timeframe to receive your floral product order.
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