Terms & Conditions
| Payment & Pricing |
• All prices are calculate and charged in Singapore Dollards (SGD) |
| Order & Enquiries | • Orders can be placed via our online store. • For bulk orders or bespoke orders, kindly contact us via email at info@hydenseed.com |
| Refund Policy | • No refunds are offered for non-floral products (ie. vases, accessories). • If you received the wrong item, please contact us immediately and we will work with you on a fair resolution. • If you are unsatisfied with your order for any reason, please contact us immediately and where possible, provide photos. We will work with you on a fair resolution at our discretion. |
| Floral Substitution | • In the event of any supply difficulty due to seasonal differences or shipment delays, or if the flowers we received that are needed to create your order do not meet our standards, we may substitute floral choices with an alternate bloom of a similar style or texture, of equivalent (or greater) value and quality. This may be done without prior notice to you, but please trust that we will make every effort to pick the best blooms and understand your preferences before making a replacement. |
| Delivery |
Standard Delivery 1. Bouquet - Place your order by 12pm the day before to have your bouquet ready for delivery the next day. 2. Wire Bubble Vase Arrangements - Place your order by 12pm , two (2) days in advance prior to your preferred delivery date. 3. Objects - Place your order by 12pm , two (2) days in advance prior to your preferred delivery date.
• Kindly ensure that the recipient is present at the delivery location and during the delivery timeframe to receive your floral product order.
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Frequently Asked Questions
WHAT ARE YOUR RATES?
Bespoke - We require a minimum order value of $285 for our bespoke orders.
A la carte - Shop a la carte bridal bouquets from $195.
HOW DO I SEND IN AN ENQUIRY?
Write to us at info@hydenseed.com or fill in a short enquiry form and our team will be in touch with you soonest!
WHEN SHOULD I START ENQUIRING?
We recommend starting your enquiry at least 3-4 months before the actual wedding day.
WHAT IS THE BOOKING PROCESS LIKE?
1. Enquire with usLet us know the fulfilment date, preferred style and colour palette for your florals. What you like, or do not like!
2. Discussion and QuotationWe will give you a rough how the bouquet can look like and provide you with a quotation based on the designs.
3. Booking ConfirmationOnce the direction of your flowers and payment is completed, we will schedule in your delivery. We will put together a moodboard for your florals and have a more indepth discussion on the floral mix used in your bouquet/decor.
HOW LONG IS THE BESPOKE PROCESS?
The bespoke process can take less than 1 week or up to 3 weeks of back and forth communication.
I REALLY LIKE THIS, CAN YOU REPLICATE IT?
We avoid replicating other florists' works out of respect for another's craft and also for us to be able to express out creative freedom and style. For our past works, we will be able to work within the same palette and theme with the seasonality of flowers, the outcome will still vary with the individuality of all blooms.
CAN DO YOU A MOCK UP?
Mock-ups are chargeable at the same rate as the actual bouquet and is subjected to our team's availability.
CAN I CHOOSE MY FLOWERS?
Only to a certain extent. Do let us know which blooms you hope to include or exclude in your bouquet. We hope you trust our expertise to put together something that is cohesive visually for you.
WHAT GOES INTO THE RATES I'M PAYING?
Ongoing enquiry process: Labour and time is required to research, communicate, plan and design your wedding florals.
Preparations: Depending on the theme, prep work involves sourcing for hardware, planning, ordering, processing and conditioning the flowers for your wedding.
THERE'S ONLY A FEW STALKS OF THESE, WHY IS IT SO EXPENSIVE?
We purchase our flowers by the bundle wholesale which means we select the best stalks for your bouquet and the rest will go to waste. We work closely with our suppliers to ensure the flowers we receive are of good quality, however the reality is that not all stalks in the bunch will be good!
FLOWER CARE
Upon receiving you flowers, place them in a cold air conditioned room, or a cool location - do not refrigerate. The ideal temperature for flowers is 10-14 degrees; the fridge will be too cold and may damage the flowers.
BRIDAL BOUQUET
Fill the glass vase with a little bit of water (approx. 5 cm). Remove all packaging material for the bouquet (except the bouquet ribbon) and place the bouquet in the vase, making sure that the ribbon does not touch the water. On your wedding day, prepare a dry towel/tissue to wipe the stems dry before use to prevent staining your outfit. When not in use, place the bouquet back into the vase of water so that the stems can take up fresh water. This will help the flowers last longer.
GROOM'S BOUTONNIERE, WRIST CORSAGES, FLORAL CROWN
The boutonnieres will be packed in boxes. Please open up the boxes as soon as you can to air the flowers. The stems of each boutonniere will be wrapped with damp cotton to keep the stalks hydrated. Remove the plastic and cotton before using.
CAR FLOWERS
Car flowers will be installed at our location. After flowers are installed, drive the vehicle at a slow speed about 60km/h. Ensure vehicle is parked at a sheltered location away from direct sunlight.
