Terms & Conditions

Payment & Pricing	• All prices are calculate and charged in Singapore Dollards (SGD) • We do not accept cash on delivery (COD). • Full payment is required for orders placed on our online store. We accept MasterCard, Visa, American Express and Paypal. • For orders placed via email, payment will be requested via Paypal or bank transfer.
Order & Enquiries	• Orders can be placed via our online store. • For bulk orders or bespoke orders, kindly contact us via email at info@hydenseed.com
Refund Policy	• No refunds are offered for non-floral products (ie. vases, accessories). • If you received the wrong item, please contact us immediately and we will work with you on a fair resolution. • If you are unsatisfied with your order for any reason, please contact us immediately and where possible, provide photos. We will work with you on a fair resolution at our discretion.
Floral Substitution	• In the event of any supply difficulty due to seasonal differences or shipment delays, or if the flowers we received that are needed to create your order do not meet our standards, we may substitute floral choices with an alternate bloom of a similar style or texture, of equivalent (or greater) value and quality. This may be done without prior notice to you, but please trust that we will make every effort to pick the best blooms and understand your preferences before making a replacement.
Delivery	Standard Delivery We offer a delivery service seven days a week. 1. Bouquet - Place your order by 12pm the day before to have your bouquet ready for delivery the next day. 2. Wire Bubble Vase Arrangements - Place your order by 12pm , two (2) days in advance prior to your preferred delivery date. 3. Objects - Place your order by 12pm , two (2) days in advance prior to your preferred delivery date. Your order will be delivered between 10am-6pm on your chosen delivery date. You may select your desired delivery window at check out. • Kindly ensure that the recipient is present at the delivery location and during the delivery timeframe to receive your floral product order. • In the event the recipient is not available at the location, and cannot be contacted within 10 minutes of the courier's arrival, your floral product order will be left at the reception or doorstep. We will not be responsible for any lost or damanged items at that point onwards. • Should any party (sender or recipient) request for a de-direction to a different address or a re-delivery at another time slot (within 24 hours), it will only be scheduled upon payment of a $15 re-direction fee by either party.